UPDATE: 11/30/2015 – We are no longer accepting applications for this position. Applications that have already been submitted are in the review process. There was a wave of response to this posting so patience is appreciated as we give each application the attention it deserves.
Maxient is the leading provider of student conduct software for higher education. Through 12 years of growth, we’ve built an incredibly loyal client base thanks to our dedicated staff and legendary support. We’re looking to expand our staff, specifically adding one or more people to our campus training team.
This position is entry-level in our company and will report to our Lead Trainer. The folks who tend to be the best fit in this role have worked in conduct enough to have a good understanding of the field, but aren’t necessarily on the leadership ladder yet as a Director or Dean. Perhaps you’ve been a really good GA but haven’t yet landed a full-time conduct job. Or you’ve worked in housing or as a Coordinator of Student Conduct and really like Maxient, but are ready for a new career challenge. This position is travel-intensive. You will potentially travel up to 50% of your time, during busy periods (e.g. summer) you may be away from home for as much as a week straight, and your work will not be confined to a 9-to-5. If seeing different campuses across this great land, earning a lot of frequent flier miles, and living out of a carry-on gets you excited, read on.
Prior experience using Maxient is a *must*, so if you haven’t personally used it and been excited to teach Maxient to your colleagues, let’s save each other some time. The successful Maxient team member is a detail-oriented problem solver, adept with our software and comfortable with technology in general. They are a self-directed learner who is articulate, confident, and exhibits a professional image befitting of our company and the field. They are patient and friendly with colleagues and clients alike, and have superb interpersonal skills. For this particular position, comfort presenting to groups both large and small, while being respectful of the administrative structure, diverse technical abilities, and sensitivities of your audience is essential. Lastly, you must be able to pass a drug test and background check.
Aside from rewarding work with a fun, talented group of people, perhaps the best perk of being a Maxient team member is that you will work remotely and live anywhere you choose. Our vacation policy is self-regulated; we expect you to manage your own schedule so that the work gets done and you take the time you need to be happy and healthy. You’ll be judged on results and your contribution to the team, not your hours on the clock. We offer full health benefits with employee premiums covered 100% by the company, a 401k with a 6% match, and approved professional development to help you grow your skills. Since we are scattered across the country, we also get together at least annually to team build … and that never happens in a dull location. Monetary compensation is dependent upon the unique knowledge, skills, and experience you bring to the team. That said, we compensate our team members well, and reward hard work and outstanding performance.
1) Front-line client interactions, including answering support tickets, emails, and phone calls accurately and efficiently.
2) Hosting periodic webinars to assist in individual support requests or for broader training of the user base.
3) Authoring help forum topics and creating short support videos to enhance our forum-based support.
4) Presenting at our national users’ conference, MaxFest.
Masters degree or higher
Experience as a teacher, trainer, or facilitator of professional development
Preference may be given for individuals living more centrally in the US, as opposed to states along one of the coasts.
HOW TO APPLY
Apply online via our web form. We are fortunate to receive many applications every time we look to expand our team. Therefore, it’s essential that you provide a cover letter that stands out and makes us want to interview you. Give us insight into your personality, and help us understand why you would be an excellent addition to our team. We will acknowledge your application with an email, but please refrain from making subsequent inquiries about your status. Time is of the essence. Application reviews will begin immediately, and we anticipate hiring by January 1, 2016. All applications will be retained for future openings and revisited where we believe there might be a good fit. No recruiters/headhunters, and no phone calls.
Good luck and we look forward to working with you — either as a continuing client or a new team member!
Application form: We are not longer accepting applications for this position.